The federal government has officially relaxed dress-code requirements for members of the public seeking help at government service counters during emergencies ensuring that no one is denied assistance in moments of distress.
Chief Secretary to the Government Tan Sri Shamsul Azri Abu Bakar said the directive outline under the Public Service Administrative Circular (PKPA) 1/2025, takes effect on 20 January 2025. The move aims to place public safety and urgent needs above attire-related rules.
He explained that the relaxation applies strictly to situations involving accidents, disasters, fires, medical emergencies, security issues or any circumstances where safety and property are at risk. In these scenarios, frontline agencies must prioritise service delivery, regardless of what a person is wearing.
This announcement comes after a nationwide debate sparked by an incident where a woman was denied entry to a police station due to her clothing The controversy prompted the government to reassess rights dress code enforcement at public facilities.
Despite the relaxed rule, public were emphasised on that routine or non-urgent visits still needs to follow the existing guidelines that call for attire to be respectful and modest. Chief Secretary noted that the updated policy is intended to create a more compassionate and people-centric approach within the public service without dismissing the importance of maintaining decorum at government premises.
Sources: Malay Mail
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