Rapid KL (myRapid) has launched a new customer service initiative called “Ask Me”, aimed at making public transport in Kuala Lumpur and the Klang Valley more user-friendly, efficient, and accessible for commuters. The first “Ask Me” hub has opened at Pasar Seni station as it is one of the busiest station which handles multiple Rapid KL services.
The “Ask Me” initiative places trained customer assistance staff at selected stations across the Kuala Lumpur LRT, MRT Kajang Line, and Monorail networks. These staff members are easily identifiable and are stationed at key points such as ticketing areas, concourses, and platforms to assist passengers in real time.
Their main role is to help commuters with:
Route planning and travel directions
Ticketing and fare-related questions
Train and bus interchange information
General guidance for first-time users and tourists
Improving accessibility and passenger confidence
The initiative is part of Rapid KL’s ongoing effort to improve the overall public transport experience. Many commuters, especially new users, often find it confusing to navigate multiple rail lines and bus connections within the Klang Valley network.
“Ask Me” provides on-ground assistance with the goal of reducing travel confusion and delays, improving passenger confidence in using public transportation, encouraging more people to switch to rail and bus services, and enhancing service quality across major transit hubs.The “Ask Me” service will be rolled out at selected high-traffic stations across Kuala Lumpur and surrounding areas. These include major interchanges and busy commuter points where passenger flow is high during peak hours.
Over time, the initiative may be expanded depending on passenger demand and service effectiveness. This initiative reflects Rapid KL’s broader goal of building a more customer-focused public transport system in the Klang Valley. By improving human interaction at stations, the service complements existing digital tools like mobile apps and journey planners.
Source: NST
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